Refund policy

Return and Exchange Window

You may request a return or exchange within 30 calendar days of delivery. Please email us before sending anything back so we can confirm eligibility and provide return instructions. Please send approved items promptly after we provide return instructions.

Eligible Items and Condition

For a size, color, or change-of-mind return, clothing and accessories must be unused, unworn, unwashed, unaltered, and in their original condition, with tags attached and original packaging and included accessories. Dresses, jeans, bottoms, sleepwear, scarves, and bags may be tried on carefully indoors, but must be returned free of wear, stains, makeup, fragrance, or other damage.

For swimwear, the hygiene liner and tags must remain attached, and the item must not have been worn other than a brief try-on over your own undergarments. Jewelry must be unworn and returned in its original packaging. Items marked Final Sale, items that have been used or washed, and items with removed hygiene protection, missing tags, or customer-caused damage are not eligible for a change-of-mind return.

If an item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery and include your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund.

How to Request a Return

Email info@cypressboutiquemontere.com within 30 calendar days of delivery. Include your order number, the item you want to return, and the reason. For a damaged, defective, or incorrect item, attach clear photos.
Wait for our return instructions before shipping the item. Returns sent without contacting us first may take longer to identify or process.
Pack the approved item securely with its tags, original packaging, and included parts. Send it to Cypress Boutique Monterey, 800 Lighthouse Ave c, Monterey, CA 93940. We recommend using a tracked shipping service and keeping the receipt until the return is resolved.
When the parcel arrives, we will inspect the item and email you with the return decision and next steps.

How to Request an Exchange

Email us within 30 calendar days of delivery with your order number, the item, and the replacement size, color, or eligible style you want. Exchanges depend on availability. We will confirm the requested replacement and give you return instructions before you send the original item to Cypress Boutique Monterey, 800 Lighthouse Ave c, Monterey, CA 93940. We ship the replacement after the returned item is received and approved. If the requested replacement is unavailable, you may choose an eligible refund instead.

Refunds and Processing Time

After your return is delivered to us, please allow up to 5 business days for inspection and refund processing. Approved refunds are sent to the original payment method. Your bank or card issuer may then need about 5–10 business days to post the credit; the exact timing depends on the issuer. We will email you when the refund has been issued.

Return Shipping Costs

If you are returning or exchanging an item because of fit, color preference, or a change of mind, you are responsible for the return postage. We do not charge a restocking or handling fee, and replacement orders ship free within the United States.

If we sent the wrong item, or the item arrived damaged or defective, contact us before mailing it back. Once we confirm the issue, we will cover the return shipping and, where applicable, the replacement shipment. Original shipping is free for U.S. orders.

Order Cancellations

If you want to cancel an order, contact us as soon as possible before it has shipped. If the parcel has not been handed to UPS, we will cancel it without an additional handling fee and issue a full refund to the original payment method. Your bank or card issuer may need additional time to post the refund.

Once an order has shipped, it can no longer be cancelled. Please use the return and refund process described above.